Refund policy

1. 14-day right of withdrawal. EU consumers may withdraw within 14 days of receiving the goods (the last item of a multi-parcel order) without giving a reason. Notify us at inahuzor1@gmail.com or use the model form below.

2. Returning the goods. Please email us before sending anything back. Our products ship directly from our suppliers, so we don't accept returns at our business address. We'll reply with the return address and instructions for your order. Send the goods back to that address within 14 days of your notice.

3. Return shipping costs. If you withdraw because you changed your mind (for example, wrong size or colour), you pay the direct cost of returning the goods. If an item is faulty, damaged or not what you ordered, we cover the return shipping costs.

4. Refunds. Within 14 days of your withdrawal notice, including standard outbound shipping, to the original payment method. We may hold the refund until the goods come back or you show proof of dispatch.

5. Condition & hygiene. Please handle products as you would in a shop. Slippers, socks and loungewear may be tried on briefly, over socks, on a clean floor. Washed, worn or damaged items may get a reduced refund to reflect the loss in value.

6. Faulty, damaged or wrong items. Contact us with photos. We'll repair, replace or refund under your statutory rights (not limited to 14 days), at no cost to you, including any return shipping. Your rights under Finnish and EU consumer law are not affected.

7. Size exchanges. Return for a refund and reorder, or email us to arrange an exchange.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: CLOS TRANSPORT SERVICE, Kylämiehenkuja 2B, 01200 Vantaa, Finland, email: inahuzor1@gmail.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ..........
Ordered on .......... / received on .......... · Name: .......... · Address: .......... · Signature (paper only): .......... · Date: ..........