FAQ
1. How long does delivery take?
Our products ship from our overseas suppliers and usually arrive in about 2–3 weeks, plus 1–3 business days to process your order (sometimes longer in the holiday peak). The estimate on each product page and at checkout applies to your order, and every order is tracked.
2. Will my order arrive before Christmas?
Order by 20 November for the best chance of Christmas delivery. The banner at the top of the site always shows the current cut-off. Too late? Our digital gift cards arrive instantly.
3. Will I pay customs or extra fees on delivery?
No. For EU deliveries, all prices include VAT and any import charges are handled by us.
4. What sizes do the slippers and socks come in?
Our plush slippers come in EU 36–37, 38–39 and 40–41. If you're between sizes, pick the larger one. The cozy socks fit EU 34–40. Exact measurements are on each product page.
5. How do slipper sizes work?
Our slippers come in paired EU sizes (e.g. 38–39). Measure your foot from heel to longest toe and compare it with the chart on the product page. If you're between sizes or wear thick socks, size up.
6. What is your return policy?
You have 14 days from delivery to withdraw from your purchase for any reason (the EU right of withdrawal). Items should be unworn and unwashed, in their original packaging. For hygiene reasons, please try slippers, socks and loungewear on only briefly, on a clean floor. Please email us at inahuzor1@gmail.com before sending anything back and we'll send the return address and instructions. If you change your mind, you pay the return shipping. If an item is faulty or we sent the wrong one, we cover it. Full details are in our Returns & Withdrawal policy.
7. Are the hot water bottles safe?
Our bottles come with a removable cover and a printed safety guide. Always use hot tap or cooled boiled water (never boiling), fill two-thirds full, squeeze out the air, close the stopper tightly, and never sit or lie on the bottle. Replace it according to the date mark. Not for use by young children without adult supervision.
8. Are any of your products electric or heated?
No. Everything we sell is plug-free and battery-free. The warmth comes from materials, insulation and good old hot water.
9. How do I care for sherpa and fleece?
Wash at 30°C on a gentle cycle, inside out, with similar colours. Skip fabric softener, which can flatten the pile, and air dry or tumble dry on low if the care label allows it.
10. Which payment methods can I use?
Credit and debit cards (Visa, Mastercard, American Express, Maestro), Shop Pay, Apple Pay, Google Pay, Klarna (pay now, later or in instalments, depending on eligibility), MobilePay (Finland and Denmark) and Bancontact.